We make every effort to give the best service possible to everyone who attends our practice and we welcome your feedback and the opportunity for reflective learning. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager or Office Manager who will deal with your concerns appropriately. You may make a complaint in person, by telephone, by e-mail or in writing. It is important to make your complaint as soon as possible. Further written information is available regarding the complaints procedure from the Reception Team.
If you are unable to make a complaint yourself, then someone can act on your behalf with your written consent. We can accept complaints from:
- A person acting on behalf of a child, normally the parent or legal guardian
- A person acting on behalf of a patient who has died, normally the next of kin
- Someone who has suffered hardship or injustice as a result of actions of the NHS