Appointments are 10 minutes long and normally by arrangement. If you have a problem that may take longer, please tell the reception staff when you ring.
We endeavour to provide access to either a doctor or a member of the nursing team on the same day you request your appointment.
A large number of appointments are bookable in advance if you have special requirements and our receptionists will advise you about this when you call us.
If your condition needs urgent treatment, please tell us when you call
We also have a branch surgery some evenings or Saturdays at Ellesmere Port Hospital - please ask for details of availability from reception.
Please note You may ask for a chaperone to be present during any medical examination.
Sometimes we will offer advice from a doctor or nurse over the telephone in response to a call for a home visit or appointment. If advice over the telephone is all you need please leave your number and we will call you back
The practice values our staff keeping their skills up to date and from time to time an afternoon will be set aside for this and the centre closed. Please accept our apologies should this cause inconvenience and we will endeavour to give notice whenever possible.
Home visits take a greater proportion of doctors` time than a surgery visit and we would always ask you to attend the Centre if you can. If you need a home visit your request should be made before 10:30 if at all possible and you will be asked for a brief description of the problem.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.