We recently changed how you make an appointment with us with all requests for an appointment with a doctor being triaged by a GP first.
We felt the need to change our system to cope with increasing pressure on GP appointments. We would like to allocate each patient to the most appropriate service for them. We have practice nurses who manage chronic diseases, an Advanced Nurse Practitioner to manage minor ailments, an in–house physiotherapist to manage musculoskeletal problems and a Wellbeing Coordinator to help with social problems and signpost to local services outside the NHS.
GP appointments can often be better managed by telephone consultations.
This system offers flexibility to the booking GP to manage appointments according to the complexity of the clinical situation. Currently patients are allocated 10 minutes per appointment.
We feel the new system has already had a positive affect and patients are benefiting from tailored appointments at times that suit them and for the appropriate length of time, which is often 20 minutes.
When you call for an appointment, you will be asked to provide a brief description of your problem. You will then be directed to the most appropriate service. If you require a GP assessment, you will be asked for a contact number for the GP to call you back.
We are unable to give an exact time for your phone call, but will give you either a morning or afternoon timeslot.
The GP will call you back, triage your request and allocate appointments accordingly.
Appointments with practice nurses are bookable up to 3 months in advance.
We have a confidential translation service available over the telephone during consultations if English is not your preferred language.
Extended Hours Surgeries
If we are unable to offer you an appointment at the surgery, the receptionist can arrange a routine appointment for you at our branch surgery at Ellesmere Port Hospital outside usual GP opening hours. These are not with your own GP but will be with a suitably qualified health professional such as a GP or practice nurse.
You can also book an appointment up to 2 weeks in advance by calling 01244 364700 Monday to Friday from 08:00 to 18:00
Appointments may also be available Monday to Friday evenings or Saturday mornings at Ellesmere Port Hospital or at St Martin’s Clinic in Chester.
If you are too ill or infirm to attend the surgery, a house visit can be arranged by telephone. It would be helpful if requests could be made before 10:30. You will be asked for a brief description of the problem so that we can visit the most urgent cases first.
Training of Medical Students
We are pleased to be an approved practice for training student doctors in their 4th year of medical school. They are usually with us on Fridays. We hope that you will join us in helping with their education but if you would rather not have a student with you in the consultation, please advise a member of staff and your decision will not affect your care in any way.