From 1/3/17 we will be changing our appointment system.
All requests for an appointment with a doctor will be triaged by a GP.
When you call for an appointment, you will be asked to provide a brief description of your problem. You will then be directed to the most appropriate service. If you require a GP assessment, you will be asked for a contact number for the GP to call you back.
We are unable to give an exact time for your phone call, but will give you either a morning or afternoon timeslot.
The GP will call you back, triage your request and allocate appointments accordingly.
We have felt the need to change our system to cope with increasing pressure on GP appointments. We would like to allocate each patient to the most appropriate service for them. We have practice nurses who manage chronic diseases, an Advanced Nurse Practitioner to manage minor ailments, an in–house physiotherapist to manage musculoskeletal problems and a Wellbeing Coordinator to help with social problems and signpost to local services outside the NHS.
GP appointments can often be better managed by telephone consultations.
In face to face appointments, this system offers flexibility to the booking GP to manage appointments according to the complexity of the clinical situation. Currently patients are allocated 10 minutes per appointment.
We feel the new system will be advantageous to patients in that they will be directed to the most appropriate member of our team. There will be increased convenience to patients who will know that their problems will be dealt with on the same day.
As this is a new system, we would appreciate any constructive feedback to help us develop as time goes on.
Please note, you may ask for a chaperone to be present during any medical examination.
Sometimes we will offer advice from a doctor or nurse over the telephone in response to a call for a home visit or appointment. If advice over the telephone is all you need please leave your number and we will call you back.
Home visits take a greater proportion of doctors` time than a surgery visit and we would always ask you to attend the Centre if you can. If you need a home visit your request should be made before 10:30 if at all possible and you will be asked for a brief description of the problem.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.